Summary

Training specialist skilled in employing theories and methods used in designing, developing, and facilitating successful training programs
and adult learning concepts

Highlights

• Expertise in sales training
• New hire and cross-training specialist
• Professional experience in lesson planning
• University of Notre Dame graduate with B.A.
• Experience using LMS and e-learning system
• Two years’ experience training job search skills
• More than ten years’ experience training, teaching, and tutoring
• Proficiency with curriculum development and learner assessment
• Extensive knowledge of training methods and adult learning styles
• Communications expert specializing in writing and public speaking
• Six years’ experience training for disease management enrollment call center
• Exceptional aptitude at quickly picking up and teaching new computer platforms and software
• Proficiency and experience training MS Office suite, including Word, Excel, Outlook, and PowerPoint
• Two years’ experience teaching writing and language arts in a Washington, D.C., inner-city high school
• Considerable experience in training the four basic communication styles to improve employees’ ability to communicate effectively

Accomplishments

• Developed eight training manuals during six years.
• Created training processes for four separate divisions.
• Taught six new computer platforms, systems, software, and processes.
• Graduated more than 500 participants from 60 new hire training classes lasting from one to three weeks.

Enrollment Call Center Trainer Experience – 2007-2013 – Alere – Reno

Worked for this global leader in disease management and health coaching as often the only trainer in the enrollment department, which employed upwards of 200 call center agents.

• Facilitated several next level sales classes.
• Trained dozens of cross-training workshops.
• Facilitated upwards of a hundred new hire training classes.
• Trained new hires on skills in working with a mostly elderly participant base.
• Focused training on serving more than a hundred diverse clients with separate requirements.
• Continuously updated training manuals to implement management feedback and organizational development needs.

Additional Training Experience – 1986-2016

• Bernie 2016 – Field Organizer – Reno
• Washoe County School District – Tutor – Reno
• ProNet – Career Skills Workshops Facilitator – Sparks, Nevada
• Truckee Meadows Community College – Resume Workshop Instructor – Reno
• Job Opportunities in Nevada (JOIN) – Trainer of Workshops in Job Search Skills – Reno
• Washoe County Democratic Party – Instructor for Leadership Academy Workshop – Reno
• Harrah’s Entertainment – Instructor of workshops in Microsoft Outlook for entire Reno staff when Outlook was a new product
• Archdiocese of Washington (D.C.) – Holy Spirit High School English & Speech Teacher, College & Career Counselor for this inner-city high school
• Capital Communications – Owner, professional business consultant, tutor in English language arts and literature, ESL, and German language –  D.C. metropolitan area
• The Media Center/Sierra Nevada Community Access Television (SNCAT) – Trainer of workshops in Radio Production and Radio Journalism for High Sierra Community Radio – Reno

Additional Professional Experience – 1991-Present

Work Experience

• Charter College – Student Advisor – Reno
• Bernie 2016 – Outreach Coordinator – Northern Nevada
• News Talk 780 KOH – News Reporter & Board Operator – Reno
• Harrah’s Entertainment – Executive Secretary (11 years) – Reno
• KUNR – All Things Considered Host & News Producer/Reporter – Reno
• Northwest Public Radio – Bureau Correspondent for Northwest News Network – Richland, Washington
• Sierra Nevada Community Access Television (SNCAT) – High Sierra Community Radio Manager – Reno

Freelance Experience

• National Public Radio – Nevada Correspondent
• Reno News & Review – News & Arts Reporter (18 years)
• Wildflower Art Village – Public Relations Specialist – Reno
• Lewis & Clark College – Script Writer – Lewis & Clark Radio Documentary – Portland, Oregon

Volunteer Experience

• St. Mark’s Fellowship – Volunteer – Reno
• SNCAT – Board of Directors Member – Reno
• Energy Northwest – Media Advisor – Richland, Washington
• Washoe County NV 4 Bernie Sanders – Volunteer Coordinator – Reno
• Northern Nevada Centering Prayer – Circle of Service Volunteer, Website Developer
• Washoe County Democratic Party Leadership Academy – Workshop Instructor – Reno
• KUNR – University of Nevada, Reno, Journalism Graduate School News Intern – Reno
• ProNet – Education Chair, Programs Director, Media Director, Workshop Instructor – Sparks, Nevada

Additional Skills

• Created and administer ten websites, blogs, and Facebook pages.
• Planned and managed a 2013 DIY wedding for 75 guests with a budget of $18,000.
• Planned, executed, and managed special events for more than 50 staff at two properties for ten years.
• Researched, wrote, and reported hundreds of news stories for publication and broadcast, including dozens of national stories.
• Managed a startup community radio station. Within 16 months, increased volunteerism and production of radio shows by 300%.

Education

University of Notre Dame

Bachelor of Arts: English & German

• Earned a 3.2 GPA.
• Admitted in the eighth class of women at a time when female admission to Notre Dame was extremely competitive and limited.

University of Nevada, Reno

Journalism & Political Science

• Worked toward Master of Arts, Reynolds School of Journalism, while employed full-time.
• Earned first journalism internship at KUNR.

Universität Innsbruck

Innsbruck, Austria

German Language & Culture

• Completed Sophomore year study-abroad program through the University of Notre Dame.
• Studied majority of classes entirely in German.
• Earned Dean’s List both semesters.

Continuing Education – 1991-Present

• Public Radio News Directors conference – Chicago
• The People’s Summit (political conference) – Chicago
• Northern Nevada Centering Prayer Introductory Workshops
• Northern Nevada Centering Prayer Group Facilitator Training
• Sister Giant (political/spiritual conference) – Arlington, Virginia
• Two-week cross-training – NPR member station KPLU – Seattle
• Computer classes in graphics and Web design – New Horizons – Reno
• Five Truckee Meadows Community College Writers’ Conferences – Reno
• Washoe County Registrar of Voters Voter Registration Drive Training – Reno
• Public Radio Reporting weeklong seminar – Poynter Institute – St. Petersburg, Florida
• Dozens of classes in MS Office Suite programs, personnel interactions, and business administration – from professional training organizations including Franklin Covey, American Management Association, Fred Pryor, TMCC – Reno